Join our dedicated Air Logistics Operational Care – Export team in Budapest and play a key role in the global transportation of our customer’s goods.

 

YOUR ROLE

In this role, you will be part of a team within the Operational Care Centre (OCC) and you responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, managing data entry associated with transport document and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.).

 

YOUR RESPONSIBILITIES

Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer’s shipments

Monitor the operational performance of carriers and other vendors, escalating as appropriate where service levels and commitments are not met

Focus on improving customer satisfaction through accurate data processing in the system(s)

Ensure service excellence through a high level of forwarding and market knowledge, ensuring all requests are carried out to the agreed service levels, procedures and Key Performance Indicators

Review and ensure execution of shipping instructions to clarify any deviations or conflicts, for instance with country regulations, compliance or internal pricing information

Handling all shipments with a high level of care, in line with Kuehne+Nagel guidelines and procedures, and support Customer Care colleagues in solving problems

Work with commercial awareness in all activities

 

YOUR SKILLS AND EXPERIENCES

Previous experience and knowledge in Air Logistics operations – preferably export

Ability to work in to the required operational quality standards, both through own initiatives as well as building strong relationships

Active collaboration with the team and stakeholders

Excellent time management skills with the ability to set priorities, fulfil critical tasks on time and keep to deadlines

Strong problem-solving, organizational and interpersonal skills

User level of MS Office

Written and spoken fluency in both Hungarian and English

 

GOOD REASONS TO JOIN

You will be part of a globally leading logistics provider, where you will have the opportunity to influence the business by delivering and providing best-in-class solutions to our customers. You will join a highly dedicated and competent team in a dynamic and social work environment. At Kuehne+Nagel, we are committed to continuously developing our employees to meet extraordinary goals. In return for your performance, we offer an exciting and pivotal role with a wide range of development opportunities in a global and market-leading logistics company.

 

ABOUT KUEHNE+NAGEL

With over 74000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

 

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

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